We deliver Australia-wide, to every state and territory. We don't ship overseas yet.

• One-time orders (12 pack and 24 pack): shipping is calculated at checkout from your delivery address and order size, and shown before you pay.
• Subscriptions: free shipping on every delivery.
• Office Pack: free. We hand-deliver it ourselves, wherever you are in Australia.

If we run a free-shipping offer, we'll state its conditions when we promote it and you'll see it applied at checkout.

We aim to dispatch in-stock orders within 1 to 2 business days of payment (Monday to Friday, excluding Victorian public holidays).

Launches and sales can stretch this, and we'll email you if your order is going to be late. If an item is on pre-order or has a different dispatch time, we'll say so on the product page before you buy.

Once your order is dispatched, typical delivery times are:

• Metro areas and major centres: 2 to 5 business days
• Regional and rural areas: 5 to 10 business days
• Remote locations: 7 to 14 business days

These depend on your postcode and the carrier, not on which state you live in, and they're estimates rather than guaranteed dates. Need it by a particular day? Tell us before you order and we'll give you an honest answer.

We use Australia Post for all deliveries. We'll email you tracking details once they're available. Large orders may be sent in more than one parcel.

Carriers may leave your parcel in a safe place, or leave a card so you can collect it or arrange redelivery. If you've asked for a safe drop, pick somewhere sheltered and bring the cans in promptly. A heat-exposed doorstep is not the best place to store a carbonated drink.

If tracking says delivered and you can't find the parcel, email us. We'll check the delivery details and chase the carrier. You don't need to do the detective work yourself.

Order the Office Pack and we'll bring it to you. Personally. Wherever you are in Australia, our founder and the OFF®PEAK team will hand-deliver it, free.

After you order, we'll get in touch to sort out the address, building access and a time that suits.

Please check your address before you pay. If you spot a mistake, email hello@drinkoffpeak.com straight away with your order number and the correct details. We'll try to fix it before dispatch, but once an order is with the carrier we may not be able to change it.

If a parcel has to be sent again because the address you gave us was wrong, we may ask you to cover the reasonable extra delivery cost. We'll tell you the amount and get your agreement first. If the mistake was ours, you pay nothing.

If your order hasn't turned up by the end of the estimated delivery window, email hello@drinkoffpeak.com with your order number. We'll follow up with the carrier and keep you updated.

If we confirm your order has been lost, we'll send a replacement or refund you in full, whichever you prefer. We won't leave you waiting on a carrier investigation. If a delay is serious, you may be entitled to cancel and receive a refund, and we'll honour that.

If your cans arrive damaged, leaking, unsafe, not what you ordered, or otherwise not right, email hello@drinkoffpeak.com with:

• Your order number, or another reasonable proof of purchase
• A short description of the problem and how many cans are affected
• Photos if you can, including the carton and the can's best-before details

Tell us as soon as you reasonably can. There's no fixed cut-off, you don't need the original packaging, and if you don't have photos, tell us anyway. We aim to reply within 2 business days.

Please don't drink anything that looks or smells unsafe, and hold onto the affected cans if it's safe to do so. Contact us before sending anything back so we can arrange a safe return, collection or disposal. We cover reasonable return, collection and replacement-delivery costs for faulty, damaged or incorrect products, and we won't ask you to post unsafe or leaking products.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Major failure: the refund-or-replacement choice is yours.
• Minor problem: we'll provide an appropriate remedy within a reasonable time. For drinks, this will generally mean replacing the affected cans.
• These rights apply to one-time orders, subscriptions and sale items.
• Refunds go back to your original payment method, and we won't make you take store credit in place of a refund you're entitled to.

We don't accept change-of-mind returns once an order has been dispatched. That covers deciding the flavour isn't for you when the product is exactly as described and there's nothing wrong with it. It doesn't cover products that are faulty, damaged, incorrect or otherwise don't meet your Australian Consumer Law rights.

Want to cancel before dispatch? Email us right away and we'll cancel and refund the order if we can stop it in time.

• Skip, pause, change your frequency, update your address or payment method, or cancel using the manage-subscription link in your subscription emails. There's no cancellation fee.
• You can also cancel by emailing hello@drinkoffpeak.com. We treat it as received when it reaches our inbox, not when we read it.
• To stop the next renewal, cancel before its scheduled charge is processed. If we charge you after receiving your cancellation in time, we'll refund that charge.
• Cancelling stops future renewals but doesn't cancel an order that's already been charged. Contact us straight away if you want that one stopped too, and we'll cancel and refund it if it hasn't been dispatched.
• A faulty, damaged, missing or incorrect subscription delivery is handled the same way as any other order.

Subscription pricing and renewal terms are in our Cancellation policy and Terms of service.

For any questions about your order, shipping or returns:

Team Off Peak
Off Peak Performance Pty Ltd, ABN 12 686 455 498
5/16 Rosemary Court, Mulgrave VIC 3170
hello@drinkoffpeak.com