Refund policy
Last updated: 18 October 2026
Sorting it out if something goes wrong. This policy applies to orders placed directly at drinkoffpeak.com with Off Peak Performance Pty Ltd, trading as Off Peak (ABN 12 686 455 498). Delivery details are in our Shipping policy, and everything is also on our Shipping & Returns page.
Damaged, faulty or incorrect orders
If your cans arrive damaged, leaking, unsafe, not what you ordered, or otherwise not right, email hello@drinkoffpeak.com and include:
- Your order number, or another reasonable proof of purchase.
- A short description of the problem and how many cans are affected.
- Photos, if you can, including the carton and the can's best-before details.
Tell us as soon as you reasonably can. We don't set a fixed cut-off for faulty-product claims; what's reasonable depends on the product and the problem. You don't need the original packaging, and if you don't have photos, tell us anyway. We aim to reply within 2 business days.
Please don't drink anything that looks or smells unsafe. If it's safe to do so, hold onto the affected cans and packaging until we've replied. We may ask for a few more details before confirming the fix.
Contact us before sending products back so we can arrange a safe return, collection or disposal process. We cover reasonable return, collection and replacement-delivery costs for faulty, damaged or incorrectly supplied products, including reasonable return costs you have already paid for a confirmed problem. We won't ask you to post unsafe or leaking products.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For a major failure, the refund-or-replacement choice is yours. For a minor problem, we'll provide an appropriate remedy within a reasonable time; for drinks, this will generally mean replacing affected products rather than repairing them. If a minor problem is not resolved within a reasonable time, further rights may apply.
These rights apply to one-time orders, subscriptions and sale items. Nothing in this policy limits them.
Refunds go back to the original payment method unless you agree to something else, and we won't make you take store credit in place of a refund you're entitled to. Your payment provider's processing time may affect when the funds appear.
Change of mind
We don't accept change-of-mind returns once an order has been dispatched. That covers deciding you'd rather not have 24 cans of something, or that the flavour isn't for you, when the product is exactly as described and there's nothing wrong with it. It doesn't cover products that are faulty, damaged, incorrect or otherwise don't meet your Australian Consumer Law rights.
If you want to cancel before dispatch, email us right away. We'll cancel and refund the order if we can stop it in time.
Subscriptions
A faulty, damaged, missing or incorrect subscription delivery is handled the same way as any other order. If we charge you after receiving your cancellation in time, we'll refund that charge and arrange any necessary return at our cost. How to skip, pause or cancel is set out in our Purchase options cancellation policy.
Contact
Team Off Peak
Off Peak Performance Pty Ltd, ABN 12 686 455 498
5/16 Rosemary Court, Mulgrave VIC 3170
hello@drinkoffpeak.com