Shipping policy
Last updated: 21 October 2026
How we get the cans to you. This policy applies to orders placed directly at drinkoffpeak.com with Off Peak Performance Pty Ltd, trading as Off Peak (ABN 12 686 455 498). For damaged, faulty or incorrect orders and refunds, see our Refund policy. Everything is also on our Shipping & Returns page.
Where we deliver
We deliver Australia-wide, including every state and territory. We don't ship overseas yet.
Shipping cost
One-time orders (12-pack and 24-pack): shipping is an extra cost. It's calculated at checkout from your delivery address and order size, and shown before you pay.
Subscription deliveries: shipping is free on every delivery.
Office Pack: delivery is free. We hand-deliver it ourselves, anywhere in Australia.
If we run a free-shipping offer, we'll state its conditions when we promote it, and you'll see it applied at checkout. If we ever offer an optional faster or special delivery service that costs extra, we'll show the cost before you pay.
Wholesale and trade customers are covered by their own written terms.
Dispatch
We aim to dispatch in-stock orders within 1 to 2 business days of payment. Business days are Monday to Friday, excluding Victorian public holidays. Busy periods, like a launch or a sale, can stretch this, and we'll email you if your order is going to be late.
If an item is on pre-order or has a different dispatch time, we'll say so on the product page before you buy.
Delivery estimates
Once your order is dispatched, typical delivery times are:
- Metro areas and major centres: 2 to 5 business days.
- Regional and rural areas: 5 to 10 business days.
- Remote locations: 7 to 14 business days.
These depend on your postcode and the carrier, not on which state you live in. They are estimates, not guaranteed arrival dates. If you need your order by a particular day, tell us before you order and we'll give you an honest answer.
Carriers and tracking
We use Australia Post for all deliveries. We’ll email you tracking details once they’re available. Large orders may be sent in more than one parcel.
Not home when it arrives
Carriers may leave the parcel in a safe place, or leave a card for you to collect it or arrange redelivery. If you've asked for a safe drop, pick somewhere sheltered and collect the cans promptly. A heat-exposed doorstep is not the best place to store a carbonated drink.
If tracking says delivered and you can't find the parcel, email us. We'll check the delivery details and chase the carrier. You don't need to do the detective work yourself.
Office Pack
The Office Pack is 264 cans, and we hand-deliver it ourselves, free, anywhere in Australia. After you order, we'll contact you to arrange the address, building access and timing. If we can't deliver the way we promised, we'll offer an agreed alternative or a full refund.
Wrong address
Please check your address before you pay. If you spot a mistake, email hello@drinkoffpeak.com straight away with your order number and the correct details. We'll try to fix it before dispatch, but once an order has gone to the carrier we may not be able to change it.
If a parcel is returned or needs to be sent again because the address you gave us was wrong, we may ask you to cover the reasonable extra delivery cost. We'll tell you the amount and get your agreement first. If the mistake was ours, you pay nothing.
Late or lost orders
If your order hasn't turned up by the end of the estimated delivery window, email us with your order number. We'll follow up with the carrier and keep you updated.
If we confirm your order has been lost, we'll send a replacement or refund you in full, whichever you prefer. We won't leave you waiting on a carrier investigation. If a delay is serious, you may be entitled to cancel and receive a refund, and we'll honour that.
Contact
Team Off Peak
Off Peak Performance Pty Ltd, ABN 12 686 455 498
5/16 Rosemary Court, Mulgrave VIC 3170
hello@drinkoffpeak.com