Cancellation policy
Last updated: 18 October 2026
This policy explains how subscriptions (recurring orders) work at drinkoffpeak.com and how to cancel. It applies to subscriptions with Off Peak Performance Pty Ltd, trading as Off Peak (ABN 12 686 455 498) and forms part of our Terms & Conditions.
How subscriptions work
A subscription is a recurring order. We deliver a pack on the schedule you select at sign-up (every 2, 4 or 8 weeks, as offered at the time) and charge you each time until you cancel.
What you agree to when you subscribe. When you subscribe, you authorise us (and our payment and subscription providers) to charge your selected payment method for each delivery at the price and frequency shown at sign-up. The first charge happens when you place your first order. Later charges happen on your renewal dates, which you can see in your subscription emails and your subscription-management page.
Your price. The price shown at sign-up, including any scheduled step-down prices for later deliveries, such as a lower price from your third delivery, is the price that applies to your subscription for as long as it continues. Shipping on subscription deliveries stays free. We won't increase your price without giving you at least 30 days' written notice and the right to cancel before the increase takes effect, with no fee. If you are an early supporter who subscribed during our presale, you keep the price you signed up at for as long as your subscription runs without a break.
Skipping, pausing and changing
Managing your subscription. Using the link in your subscription emails, you can skip a delivery, pause your subscription, change your delivery frequency, update your delivery address and payment method, or cancel.
How to cancel
Cancelling. You can cancel at any time, with no cancellation fee, using the manage-subscription link in your subscription emails or by emailing hello@drinkoffpeak.com. To stop the next renewal, cancel before its scheduled charge is processed. An email cancellation is treated as received when it reaches our inbox. Cancelling stops future charges and deliveries but doesn't automatically cancel an order that has already been charged. If you also want to stop that order, contact us straight away and we'll cancel and refund it if it hasn't been dispatched.
If we charge you after receiving your cancellation in time, we'll refund that charge and arrange any necessary return at our cost.
Failed payments and stock
Failed payments. If a payment fails, we or our systems may try again and will contact you so you can update your payment details. If we can't take payment after a reasonable number of attempts, we may pause or cancel the subscription. We won't charge a fee for that.
Stock. If we can't supply your subscription product on a renewal date, we'll tell you. We'll then delay the delivery until stock is available, offer an agreed alternative, or skip the delivery. If you'd prefer to cancel, you can do that and won't be charged for the delivery we couldn't send.
Faulty or missing deliveries
A faulty, damaged, missing or incorrect subscription delivery is handled the same way as any other order. See our Refund policy. Your rights under the Australian Consumer Law apply to subscriptions.
Contact
Team Off Peak
Off Peak Performance Pty Ltd, ABN 12 686 455 498
5/16 Rosemary Court, Mulgrave VIC 3170
hello@drinkoffpeak.com